The best way to find out about upcoming releases and special sales is by subscribing to the newsletter and signing up to receive text messages.

Yes! We have a storefront in Portland, Oregon where you can find original artwork and some other fun things you won’t see online. Our hours change frequently, please visit our shop page for the most up-to-date information.

Yes, pickups are available at our Portland warehouse at 687 N Tillamook Street during limited weekday hours. Please email us at shop@lisacongdon.com to arrange.

No, we don’t enclose a receipt of any kind in the package. This saves paper, which we think is a good thing. Also, if you are sending a gift you don’t need to worry about the recipient seeing the order details.

Due to new GPSR regulations, starting December 12, 2024 we are unable to ship to counties in the EU and Northern Ireland. Orders placed from these counties will unfortunately be canceled. We apologize for any inconvenience. 

All shipping materials are chosen with both the safe transport of your item(s) and the environmental impact in mind. Responsibly harvested papers, recycled, biodegradable and reusable materials are used as much as possible while making sure your items arrive in good condition. We are consciously doing our best to reduce waste and make eco-friendly choices in our lives and at work

We’ve sourced suppliers who are committed to these practices. For example, our print sleeves are biodegradable and our sticker and label paper is recyclable—small details that really add up! Whenever possible, we reuse packing materials like packing pillows or peanuts in your order, and these are getting a second life to help bring you your package safely.

We try our best to ship orders within 3 business days of when the order was placed, however sometimes it can take a little longer. If you need something quickly or have any questions about when your order is ready, email us at shop@lisacongdon.com.

If you have not picked up your order within 90 days, it is considered abandoned and we cannot offer a refund. Please contact us if you are unable to pickup your order, if it’s within this timeframe we can ship it to you for a small fee.

International orders usually take 1-4 weeks to arrive from our ship date. Once it leaves the USPS/UPS we have no tracking until it is delivered by your local service. We’ve found it best for you to reach out to your local office.

Some countries charge an import or custom’s fee. Please be aware of your country’s rules before you place your order. We cannot predict, nor are we responsible for the fees incurred by your country's postal service. We’ve found that the local office sometimes holds your item waiting for payment. If this parcel is abandoned unfortunately we cannot offer a refund.

Oh no, we’re so sorry! If you receive your order and discover that the wrong item or wrong quantity was shipped to you, please reach out to us at shop@lisacongdon.com and we’ll help make it right.

If you receive your order and discover that something is damaged, please reach out to us at shop@lisacongdon.com and we’ll help make it right.

We will happily replace or refund you at our cost as long as the address you provided was correct.

If your order has not shipped, just email us so we can make that change! If it’s already left our warehouse and has been returned to us, we ask that you cover reshipping and provide an updated or more reliable shipping address.

If your item was returned because you: missed delivery, moved, gave the wrong address, or left the item unclaimed at the Post Office we ask that you cover reshipping and provide an updated or more reliable shipping address. 

We will contact you using the email provided in your order. After 30 days any unclaimed items will be considered abandoned.

We are happy to combine orders if you placed more than one. Please contact us at shop@lisacongdon.com. In some cases we can refund shipping overage. Keep in mind the combined shipping weight may be more than the two separate costs so we cannot guarantee a refund.

We want you to be happy with the items that you purchased. If it isn’t what you expected or you would simply like to make a return, we accept returns of non-sale items within 14 days of the delivery of your item(s) for a full refund. But before you send anything back, please contact us at shop@lisacongdon.com so we can find the best solution.

Our Fulfillment Center:

Lisa Congdon Art & Illustration
687 N Tillamook Street, STE C
Portland, OR 97227, USA

You are responsible for return shipping costs. If the item is not returned in its original conditions, you are responsible for any loss in value. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exceptions / Non-Returnable Items

Certain items cannot be returned, like one-of-a-kind art and any items on sale. Only regular priced items may be refunded.

Yes this is completely normal! Lisa's artwork features brush textures and “distress" that are intentional and part of her visual vocabulary and style. If you see marks that you think are not part of the artwork, please reach out to us at shop@lisacongdon.com and we’ll help make it right.

Yes! Our acid-free giclée prints are printed on lush matte art paper in our Portland Studio. The saturated pigment inks have permanence ratings of up to 200 years! Each print comes packaged with a piece of acid free matboard & ready to frame. Our art prints are available through us and select retailers around the world. Unless otherwise noted, each print is an open edition and has an integrated signature for authenticity.

First and foremost it’s quality and longevity. Archival art prints or giclée prints are a pigment based printing process which is favored by collectors and archivists. The quality is unsurpassed and museum grade. Our posters are dye based digital printing and while they are fade resistant, they are not archival. Posters are our way to offer more affordable options.

Our limited edition prints utilize speciality/artisanal printing processes like letterpress, serigraphy and the like. Each print is signed and numbered by Lisa and will not be reprinted. Art collectors prefer signed editions because they tend to appreciate over time.