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Due to limited staffing, we do not offer local pick-up.

We don’t enclose a receipt of any kind in your package. If you are sending a gift you don’t need to worry about the recipient seeing the order details.

All sales are final. We no longer accept returns or exchanges. We apologize for any inconvenience this may cause.

If your order arrives damaged or it just doesn’t arrive within a couple weeks of the ship date, email shop@lisacongdon.com and we’ll do our best to make it right!

If you receive your package and it’s the wrong order or quantity, we’re so sorry! Please reach out to us at shop@lisacongdon.com and we’ll make it right.

Due to new GPSR regulations, starting December 12, 2024 we are unable to ship to counties in the EU and Northern Ireland. Orders placed from these counties will unfortunately be canceled. We apologize for any inconvenience. 

International orders usually take 1-4 weeks to arrive from our ship date. If you think your package should have arrived and it hasn't, it best for you to reach out to your local office.

Some countries charge an import or custom’s fee. Please be aware of your country’s rules before you place your order. We cannot predict, nor are we responsible for the fees incurred by your country's postal service. We’ve found that the local office sometimes holds your item waiting for payment. If your parcel is abandoned unfortunately, we cannot offer a refund.

If your order has not shipped, just email us so we can make that change! If your order has already shipped, we will wait for the order to be returned to us, and we are happy to reship at your cost.

If your item was returned because you: missed delivery, moved, gave the wrong address, or left the item unclaimed at the Post Office, we ask that you cover reshipping and provide an updated or more reliable shipping address. 

We will contact you using the email provided in your order. After 30 days any unclaimed items will be considered abandoned.